Changes to Rates and Water Invoices from 2015/16 onwards

Council is making some changes to the way it charges you for your water and rates. It is doing this to help simplify the process.

Rates due date changes:

In response to feedback from the community, Council is changing the due dates of rates bills from 27 to 20 August, November, February and May (unless this date falls on a weekend or public holiday, when it will then be due the next business day). This change is in line with generally accepted business practice.*

We will be ensuring rates invoices get to customers at least 14 days in advance of the due date.

We appreciate these changes may cause hardship to some of our customers. Please talk to us if you have any problems paying your rates. We make a commitment that where there are agreed payment arrangements in place, there will not be a penalty applied.

Water annual charges:

There are two ways Council charges you for your water usage. There is a fixed annual water connection charge, shown on your water invoice as a daily line charge, along with your metered water usage.

Previously, both the fixed connection charge and metered water usage were charged together on your water invoice.

For the 2015/16 year which began on 1 July 2015, the annual water connection charge has moved from your water invoice onto your rates invoice.* You will still receive a separate water invoice for your metered water usage.

This change will make your rates invoice look higher, as the water annual charge will increase your annual rates assessment by $198 incl GST. However, your water invoice will be reduced by the same amount.

Although your water connection charge will have moved to your rates invoice for the 2015/16 year, there is still one outstanding instalment for your 2014/15 water connection. This will appear on your next water invoice. After this, all further water connection charges will be shown on your rates invoice.

*If you currently pay by direct debit, you will receive notification of any changes in July/ August.

For more information please contact Customer Services on 03 546 0200 or visit our offices at 110 Trafalgar Street. Please talk to us early if you see these changes affecting your ability to pay.