Opening hours, Contact the Council by post, phone, email, or in person.

Find out how to contact us and where to find us.

Visit us

Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson (view map).

Civic House Opening Hours are:

Monday, Tuesday, Wednesday and Friday 8.30am to 5.00pm
Thursday 9.00am to 5.00pm

Phone us

The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days)

Normal working hours

Specific enquiries - Mon – Fri 8.30am – 5pm only
Facility or service Phone number
Public Libraries (All) +64 3 546 8100
Rubbish Collection (Nelmac) +64 3 546 0910
Transfer Station +64 3 548 5760
Recycling Station +64 3 548 5601
Bus service (SBL) +64 3 548 3290
Riverside Pool +64 3 546 3221
Nayland Park Swimming Complex +64 3 547 0292
Founders Heritage Park +64 3 548 2649
Broadgreen House +64 3 547 0403
Natureland +64 3 548 6166
Fire permits (outside fires) +64 3 544 2441
Pensioner Housing – Opus International +64 3 546 3664

Email us

You can e-mail enquiry@ncc.govt.nz or fill out the contact form.

Write to us

Written correspondence to the Council should be addressed to the Chief Executive and can be posted, faxed, or emailed.

Postal address

PO Box 645
Nelson 7040
New Zealand 

Fax us

Fax +64 3 546 0239 

Media queries

If you are a member of the media, your first contact should be with the Communications team. Visit this page to find out who to contact.

Reporting Alleged Fraud

Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.

Visit our office 

Street address

Civic House, 110 Trafalgar Street, Nelson

Our opening hours are:

Monday, Tuesday, Wednesday and Friday 8.30am to 5.00pm, Thursday 9.00am to 5.00pm