Recycling Frequently Asked Questions

recycling booklet 220 Your recycling wheelie bin came with an information booklet that covers everything you need to know about the kerbside recycling collection service. You can also download it. (3.8MB PDF)

Why did the recycling service change?

The recycling wheelie bins allow more room (especially for paper and cardboard) and make it easier for most people. The bins will also keep the materials clean and dry and reduce litter on our streets. The change to mechanical collection is also much safer for the workers involved with far less risk of injury compared to the previous collection method.

What’s the same?

You’ll be able to recycle the same materials.

What’s changing with my recycling collections?

  • You now have a wheelie bin for plastics, cans, paper and cardboard
  • Your blue recycling crate is now just for glass recycling
  • Your collection day may be different
  • Both glass and mixed recycling will be collected on the same day
  • The collection will be every second week.

How do I find out what day my bin will be emptied?

recycling wheelie bin sticker week highlightThe collection day for recycling is written on the sticker on the side of the bin. In the example to the right, the collection day is Tuesday so your recycling collection will be on a Tuesday every second week.

Which is my recycling week?

The sticker on your bin will also show which is your week. The weeks started counting from the start of the new schedule on 17 October 2016. Each year we’ll issue a colour- coded calendar that indicates Week 1 or Week 2 for each week of the year

What time do my bins need to be out by?

As long as you put your recycling out by 7am, you’ll never miss your collection.

How should I place my bin?

Place bins at least half a metre away from other objects and close to the kerb. Make sure the lids are closed and the front of the bin faces the road (wheels are at the back). If possible, place away from cars and overhanging trees.

Why do we have to keep the glass separate and not just put it in the new recycling bin?

We need to keep glass separate for sorting while other recyclables can be processed together.

Wheelie bins don’t need to be collected as often

crate rwb every 2 weeksPlease bear in mind that you may only want to put your bin out when it is full. It might take smaller households four to six weeks to fill their bin so that saves having to put it out every two weeks.

How am I supposed to push my wheelie bin?

Most people will be surprised how easy to handle the bins are. Recycling is generally quite light and the bins roll easily. Give it a try.

Who owns the new recycling bin?

The property does. The recycling bin is allocated by Council to an individual property (rateable unit) so must stay with that property.

If I sell my house can I take my recycling bin with me?

No, the recycling bin is allocated to the property and must stay with the property for the new owners or tenants to use. If you’re moving to another house in Nelson, a recycling bin and crate should be waiting for you there.

How do I request a new bin for a new property?

A new bin can be requested by calling 546 0200 or completing a New Home Recycling Wheelie Bin form.

What happens if my wheelie bin is damaged, lost, or stolen?

Please contact Council on 546 0200 to report a stolen or damaged wheelie bin. Council staff will advise you on the process for obtaining a replacement. You can also complete a damaged bin form. You can also report a bin as lost or stolen.

How do I report a found recycling wheelie bin?

A found wheelie bin can be reported here.

What if there are two flats on my property?

Recycling bins are allocated to every residential rating unit. In many instances where there are two flats, there will be two rating units and so two recycling bins would be available. If your property has its own rating number a bin will be allocated and the sticker on the side of the bin will specify to which property address it belongs.

How are granny flats serviced under the kerbside collection service?

If a property has a “granny flat” on the same parcel of land and is only paying one set of rates, then that property will only receive one recycling wheelie bin. The bin will need to be shared by all residents.

Can I change my recycling wheelie bin size?

We encourage you to persist with the size of bin you have. You can complete a form if you find this is not an option for you.