Contact Us

Visit us

Our Customer Service Centre and offices are at Civic House, 110 Trafalgar Street, Nelson.

Friday 29 March - Monday 1 April 2024 - Closed. 24/7 phone service always available

Civic House Opening Hours
Monday, Wednesday, Thursday, Friday	8.30am to 5.00pm
Tuesday	9.00am to 5.00pm

Email us

Email enquiry@ncc.govt.nz

Contact an elected member

You can find contact details for our elected members here.

Phone us

The Council operates a 24 hour, seven days a week phone service. Phone 03 546 0200 (24 hours / 7 days).

The following facilities' normal working hours are Mon – Fri 8.30am – 5pm

Facility or service	Phone number
Public Libraries (All)	+64 3 546 8100
Rubbish Collection (CanPlan)	+64 3 547 0642
Transfer Station	+64 3 548 5760
Recycling Station	+64 3 545 9176
Riverside Pool	+64 3 546 3221
Nayland Park Swimming Complex	+64 3 547 0292
Founders Heritage Park	+64 3 548 2649
Broadgreen House	+64 3 547 0403
Natureland	+64 3 548 6166
Fire permits (outside fires)	+64 3 544 2441
Community Housing – Nelson Tasman Housing Trust	0800 266 325

Media queries

If you are a member of the media, you can contact the Communications team, call +64 3 546 0200, or email media@ncc.govt.nz

Privacy and Official Information requests

Please review our Privacy and Official Information Requests section for information on how to make a request, or email LGOIMA@ncc.govt.nz

Reporting Alleged Fraud

Please visit our complaints page if you have any concerns about alleged fraud, corruption or dishonesty by Nelson City Council Staff, Councillors or fraudulent activity involving council property or resources.